Guest Services Representative

Wage: $15.00
Type: Full Time Year-Round OR Seasonal 


Snowriver is looking for Guest Services Representatives to be responsible for welcoming guests, managing in-person, online and telephone purchases, and answering guest questions.

  • Perform all check-in and check-out tasks 

  • Handle incoming calls, emails, and other communications 

  • Process lodging reservations over the phone and through our online systems

  • Provide guests with information about Snowriver prior to and during their visit 

  • Work with housekeeping to ensure all rooms are clean, tidy, and fully furnished 

  • Respond to customer complaints in a timely manner 

  • Provide excellent customer service to all guests in person and via phone/email/chat

  • Maintain updated paperwork, bookings, and payments 

  • Help organize, clean, and maintain office and lodging areas as assigned

  • Perform general office clerk duties 

  • Sell Season Passes, Ski Packages, Tickets, and other retail items 

  • Create, maintain, and enter information into databases 

  • Assist with base area snow removal and salting 

  • Customer Service Experience 

  • Excellent phone and computer skills with the ability to learn new skills

  • Highly organized 

  • Can handle multiple distractions while maintaining focus 

  • Detail oriented 

  • Knowledge of Outlook, Word and Excel 

  • Team-oriented but also able to take individual initiative 

  • 18 years or older