Housekeeper
Seat: Housekeeper
Department: Housekeeping
Reports To: Head of Housekeeping
Status: Seasonal or Year-Round, Full-Time or Part-Time
Age Minimum: 16
Regular Schedule: Weekends and holiday coverage expected
Compensation: $18.00-$22.00per hour (pending proven experience)
Benefits: 401K | Health, Dental, & Vision Insurance | HSA (Health Savings Account) | FTO (Flexible Time Off) | Sick Time | Season Pass
Seat Overview
The Housekeeper plays an essential role in creating a clean, comfortable, and welcoming resort experience. This position is responsible for cleaning and preparing guest rooms, condos, and assigned public spaces while maintaining established cleanliness and presentation standards.
Housekeepers work in a fast-paced environment where daily assignments and priorities may change based on occupancy, arrivals, departures, and resort needs. Team members are expected to take ownership of their assigned spaces, recognize conditions that may affect guest readiness, communicate concerns promptly, and work collaboratively to support successful daily operations.
The Housekeeper seat includes multiple skill levels that recognize increasing experience, proficiency, independence, and ability to successfully complete more complex assignments. Advancement within the seat does not provide supervisory authority over other Housekeepers.
Seat Purpose
Deliver clean, comfortable, and guest-ready rooms and public spaces that consistently reflect resort cleanliness and presentation standards.
Core Accountabilities
- Room Execution & Presentation: Clean and reset assigned rooms and condos to established resort standards, ensuring all spaces, linens, amenities, and furnishings are clean, properly arranged, and ready for guest arrival.
- Public Space Support: Maintain cleanliness and presentation of assigned hallways, restrooms, base areas, and shared guest spaces to support a welcoming and well-maintained resort environment.
- Room Readiness Awareness: Maintain awareness of room priorities and overall unit condition, identifying and promptly reporting maintenance, damage, missing items, or other concerns that could impact guest readiness.
- Guest Service Support: Respond professionally and courteously to guest interactions and service requests, completing assigned in-stay services or urgent room needs in a timely manner.
- Peak Operations Support: Support deep cleaning, high-volume turnover periods, employee housing turnovers, and other housekeeping priorities as assigned to maintain department readiness during changing operational demands.
Qualifications
Required
- Ability to follow established cleaning procedures, room standards, and work assignments.
- Strong attention to detail and commitment to maintaining clean and welcoming guest environments.
- Ability to work independently while contributing effectively within a team environment.
- Ability to organize work and adjust to changing assignments and operational priorities.
- Ability to communicate concerns, maintenance needs, and room-readiness issues clearly and promptly.
- Ability to interact professionally and courteously with guests and coworkers.
- Ability to safely use cleaning products, supplies, and equipment in accordance with training and established procedures.
- Availability to work schedules based on resort occupancy and operational needs, including weekends and holidays.
Preferred
- Previous housekeeping, custodial, lodging, hospitality, or related cleaning experience.
- Previous experience in a hotel, resort, condominium, vacation rental, or similar lodging environment.
- Familiarity with professional cleaning equipment, products, and procedures.
- Experience working in a high-volume or seasonal hospitality environment.
- Previous housekeeping experience is not required for entry into Housekeeper I when the candidate demonstrates the ability and willingness to learn established standards and procedures.
Physical & Environmental Requirements: This is an active, physically demanding position requiring frequent movement throughout the workday.
- Stand and walk for extended periods.
- Frequently bend, reach, twist, squat, kneel, and perform repetitive cleaning motions.
- Push and pull housekeeping carts, vacuums, and other cleaning equipment.
- Lift, carry, move, and position linens, supplies, trash, and equipment weighing up to 40 pounds.
- Work with approved cleaning chemicals and products while following required handling and PPE procedures.
- Move between guest rooms, condos, public spaces, and other resort facilities throughout the shift.
- Work in indoor environments and occasionally outdoors or between buildings in varying seasonal weather conditions.
- Perform physical work throughout scheduled shifts, including during high-volume turnover periods.
Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.
Schedule & Work Environment
Housekeeping schedules are driven by resort occupancy, guest arrivals and departures, and seasonal operating demands. Shifts may begin early in the day and may vary based on daily room volume and operational needs.
Regular weekend and holiday availability is expected, particularly during peak resort periods. Employees may also be asked to support high-volume turnover days, deep-cleaning projects, employee housing turnovers, or changing operational priorities.
Work is performed independently and as part of a housekeeping team across guest rooms, condos, public areas, and other assigned resort spaces.
Disclaimer: The statements above describe the general nature of the seat but they are not an exhaustive list of all duties, responsibilities, or skills required.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities as needed. In addition, as we are a recreational business, availability on peak holiday timeframes and weekends is required.
