The Lodge

CHECK-IN/CHECK-OUT 

• Check-In Begins at 4:30 PM 

• Check-Out is 11:00 AM 

The minimum age to check-in is 18 years old, proof of identity is required for check-in. 

RATE POLICIES 

Applicable taxes and fees are not included in room rates. Applicable taxes include 6% Sales Tax, 5% Local Taxes and Fees, and 5.5% Resort Service Charge.  

• Credit Cards/ We accept Visa, MasterCard, Discover, and American Express. 

• Midweek Stays / Midweek stays apply to reservations Sunday-Thursday except for Holidays or for reservation which includes a Saturday or Sunday. 

• Weekend Stays / Weekend stays apply to reservations that include a Friday and/or Saturday night during the stay. A two-night minimum is required for all weekend stays, some weekends may require a three-night minimum. 

• Holidays / Holiday periods require a three-night stay or four-night stay, these dates include December 26-31, 2022, and February 17-29, 2023. Holiday periods are due in full at the time of booking. 

Rates and policies are subject to change without notice. 

DEPOSIT POLICY 

All reservations are due in full at the time of booking. 

ACCESSIBLE UNITS 

Unit 111 (Main Lodge Double Queen) is handicap accessible. 

CANCELLATION POLICY 

All reservations are due in full at the time of booking as a deposit for your reservation. If a cancellation is made 14 days or more prior to arrival the deposit will be refunded minus a $35 processing fee. For all reservations canceled less than 14 days before arrival, the deposit is non-refundable 

We do not accept cancellations due to weather. 

All cancellations must be processed via our representatives, we do not accept cancellations via email. 

REQUEST POLICY 

We do our best to accommodate any room requests, however, we do not guarantee room placement and location. 

PARKING 

All units are provided one parking space, for additional parking guests are asked to park in the main lot by the Registration Office or along the resort property.  

HOUSEKEEPING SERVICES 

To save on our environment, here at Snowriver Mountain Resort we offer a daily Trash and Towel service by request. In your unit, you will find a “housekeeping request” item that you can place on the handle of the door to your unit that alerts our staff of the request, it additionally doubles as a “Do Not Disturb” sign if you would prefer no services. You may also call our front desk staff with your requests as well. 

For stays of 6 or more nights, we provide full housekeeping—dusting, vacuuming, changing linens and towels, emptying trash, cleaning bathroom and kitchen, and replenishing soap and toilet paper if needed. If you want additional full-service cleanings, you can arrange for them at the desk ($10.00 per service). 

The washing of dishes is not included in any of our housekeeping options. 

SMOKING 

For the comfort of our guests and staff, all units at The Lodge at Jackson Creek are non-smoking. Smoking is permitted anywhere outdoors on the property, please use ashtrays. Guests that have been found to be smoking in guest units will be charged a minimum of $150 for cleaning and deodorizing. 

DAMAGE AND NOISE COMPLAINT POLICY 

Damages incurred to a unit will be the guest’s responsibility to pay. Our rooms are inspected upon each departure, if there is recorded damage the card on file will be charged a replacement or repair fee. If a noise complaint is received by the resort, the unit against which the complaint is issued will be responsible for any discounts or vouchers the resort gives to compensate other guests who were disturbed. Illegal or otherwise inappropriate conduct including but not limited to public intoxication, underage drinking, or illegal drugs are not allowed on the premises. Guests in violation may be asked to leave and may be charged a fee of up to $300 as well as charged for any discounts given to other guests due to a disturbance. 

Quiet Hours are in effect between 11:00 PM and 7:00 AM. 

DOG POLICY 

Dog reservations are accepted between May – October. To reserve a dog-friendly unit, please call our Front Desk at 800.346.3426 Unit types are limited, please call for options prior to booking. There is a $30 per reservation charge for one dog, $50 for two dogs. No more than two dogs can be registered in the same room. Dog reservations require a completed Terms and Conditions, dogs will be leashed at all times during the visit and with their owner, dogs may not be left in a unit unattended at any time. 

During the winter season, The Lodge at Jackson Creek does not allow pets. If a pet is found in a unit, the card on file will be charged a minimum of $300 + tax for the infraction of the policy.