Front Desk Agent

Position: Front Desk Agent

Department: Guest Services

Reports To: Front Desk & Guest Services Manager

Wage: $15.00 per hour

Benefits: On hill Perks for employees and their families at all MFSR (Midwest Family Ski Resorts) locations

Type: Seasonal

Company Overview:

Snowriver Mountain Resort is a part of Midwest Family Ski Resorts, a multi-generational family-owned and operated mountain resort with 3 of the oldest and largest resorts in Minnesota, Wisconsin, and Michigan. Our company culture reflects family focused values due to our family ownership, our management team, and our guests, who are primarily Midwest families. We rely on team members who are excited about taking ownership of their role, adapting to change, and working collaboratively with our family of team member

Overview

Snowriver is looking for Front Desk Agent to be responsible for welcoming guests, managing in-person, online and telephone purchases, and answering guest questions.

Responsibilities:

• Perform all check-in and check-out tasks
• Handle incoming calls, emails, and other communications
• Process lodging reservations over the phone and through our online systems
• Provide guests with information about Snowriver prior to and during their visit
• Work with housekeeping to ensure all rooms are clean, tidy, and fully furnished
• Respond to customer complaints in a timely manner
• Provide excellent customer service to all guests in person and via phone/email/chat
• Maintain updated paperwork, bookings, and payments
• Help organize, clean, and maintain office and lodging areas as assigned
• Perform general office clerk duties
• Sell Season Passes, Ski Packages, Tickets, and other retail items
• Create, maintain, and enter information into databases
• Assist with base area snow removal and salting

Qualifications

• Customer Service Experience
• Excellent phone and computer skills with the ability to learn new skills
• Highly organized
• Can handle multiple distractions while maintaining focus
• Detail oriented
• Knowledge of Outlook, Word and Excel
• Team-oriented but also able to take individual initiative
• 18 years or older

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. This is not an exhaustive list of all responsibilities, duties, and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed